Develop Standard Grievance Mechanism tools
Ministry of Local Government and Rural Development has issued a tender for develop Standard Grievance Mechanism tools. It is published as a request for expression of interest under the individual consultant selection method. It applies to Zambia. It was published on 2026-08-18 and closes on 2026-09-02. The reference is ZM-MLGRD-567788-CS-INDV. The notice was published by World Bank.
English, French, Portuguese or Arabic, machine translated, with the original kept beside it.
This tender is closed
The deadline was Sep 2, 2026. This page stays online as a record of the call.
What this work usually goes forWhere we hold comparable contract awards for Consultant Services in Zambia: the spread, the awards behind it, and the measured reasons those figures run high. For most tenders the archive holds no like-for-like and says so in one line.
Keeps its status, your notes and a checklist on your tracker, and it can be shared with the people bidding with you.
Keeps it on your saved list, and its closing date on your deadline calendar. No status, no checklist and nobody else sees it.
Scope of Work
The main objective of the assignment is to develop Grievance Redress Mechanism (GRM) Standard Operating Procedures (SOPs) and supporting tools to guide Local Authorities in receiving, recording, assessing, investigating, resolving, monitoring and reporting grievances in a timely, transparent, accessible and accountable manner.
Requirements & Qualifications
The Individual Consultant should possess the following minimum qualifications and experience:
- An advanced university degree (Master's degree or equivalent) in Social Sciences, Public Administration, Law, Governance, Development Studies or another relevant discipline;
- At least seven (7) years of relevant professional experience in grievance management, social safeguards, governance, accountability systems, stakeholder engagement or related fields;
- Demonstrated experience in developing and/or operationalizing Grievance Redress Mechanisms and Standard Operating Procedures;
- Demonstrated experience in developing practical institutional procedures, forms, registers, reporting templates and related operational tools;
- Good knowledge and understanding of decentralisation and local government systems in Zambia;
- Demonstrated experience in stakeholder consultation and facilitation;
- Strong analytical, report-writing and communication skills;
- Knowledge and experience in applying the World Bank Environmental and Social Framework (ESF) and relevant Environmental and Social Standards will be an advantage; and
- Experience in developing GRM systems incorporating provisions for vulnerable groups, confidentiality and sensitive grievances, including SEA/SH referral pathways, will be an advantage.
Original Procurement Notice
Read the notice as World Bank published itContact
NameElizabeth Choseni